There are multiple reasons
you may be getting disconnected.
1) If you leave your Internet connection idle for 10 minutes, your connection
with ISP Monsters may be dropped. This is helpful for people who forget
to disconnect when they have completed using our network.
2) The phone lines in your house or in your area are not stable. The
phone lines you use to connect to the Internet are often decades old.
Often, changing weather conditions can affect the way these lines pass
data. If you can here static when you are using the telephone, chances
are you will get a poor Internet connection. If you feel you have bad
phone lines in your area, we advise you to contact you local phone provider
for assistance.
3) Many times, the problem is hardware. As the technology of modems
has advanced they have become less forgiving to phone line noise. Often
we see a customer with a new PC and/or modem who suddenly can't connect.
This has to do with the fact that the new high-speed modem protocols
don't operate on a poor connection and will attempt to downgrade the
protocol to something that will accept the conditions. On many new modems
the old protocols are not installed because the manufacturers need to
save money and keep the cost of the modem down and gamble that you won't
need the lesser protocol anyway. So when the switch tries to downgrade
the protocol to something that isn't supported on your modem, you are
immediately disconnected. Trying an older modem from the same location
can sometimes demonstrate this phenomenon and installing an older or
more expensive modem with more installed protocols can solve the problem
sometimes too. We suggest external hardware modems for the best dial-up
connection.
4) Often, the problem can be corrected by changing some settings on
your computer. Please follow the steps below on your Windows PC:
Outlook
Express related disconnects
- On the Tools menu, click
Options. On the Connection tab, select the Hang up after sending and
receiving check box to uncheck it.
- *If you have old or multiple accounts setup in Outlook Express, you
will need to set them all to utilize the same connection or remove
them ** Go to the Tools menu, click on accounts, click on the servers
tab, then highlight your ISP Monsters account and click properties. Once
in properties click on the connections tab, under this tab uncheck "Always
connect to this account using".
Dial-up
Networking Settings
- On the desktop (main window
w/all the icons) double click on My Computer.
- Under My Computer, double
click on Dial-Up Networking.
- In Dial-Up Networking,
you need to do a right click on your connection icon and choose Properties.
- Click on Server Types
at the top (may be at the bottom for some computers).
- On this window the only
things that should be checked are Enable Software Compression and
TCP/IP.
- Type of Dial-Up Server
should start out PPP....
- Click on the TCP/IP Settings
button in the bottom right.
- On this window both the
IP address and name server addresses should be set to server assigned.
- At the bottom, use
IP header compression should be checked - use default gateway
on remote network should be checked.
- Click on OK, and then
click on the General tab in the top left.
- At the bottom, under Connect
using, click on Configure.
- Make sure the Maximum
speed is set to 57600, and the option Connect only at this speed is
NOT checked.
- Click on the Connection
tab at the top.
- Make sure the box that
says Cancel the call if not connected within 60 seconds is NOT checked.
- Connection Preferences
should be set to the following: Data bits=8, Partiy= N or None, and
Stop bits=1.
- Click on Advanced in the
bottom right.
- Use error control, and
compress data beneath it, should be checked.
- Use flow control should
be checked (Hardware RTS/CTS should be selected).
- Modulation type should
be set to standard.
- In the extra settings
box, there should be nothing typed (You can add s10=50 if you are
having problems with frequent disconnections).
- Append to log (WIN 98)
can be checked, but it really doesn't matter.
- Click on OK until you
are back to the main Dial-Up Networking window (this will save all
the changes).
- Restart your computer.